Shipping Information
We ship with Fedex within the USA and internationally to most countries. We fully insure for the value of the package. When shipping internationally, buyer is responsible to pay for customs and duties within their country.
Most shipments under 150k USD ship with Fedex fully insured. Shipments over 150k USD are most often shipped with an armored guard. Details of shipment will be provided beforehand and confirmed with buyer.
Deposit Policy
We accept deposits on our website, which are subject to a 3.6% credit card transaction fee. All deposits are non-refundable and will be credited toward the total purchase price of your watch.
By placing a deposit, you are committing to proceed with the purchase within the agreed timeframe. Please note that we will not refund deposits if you decide to cancel your purchase or fail to fulfill the balance payment by the agreed deadline. Once the deposit is made, we will secure your watch until the full payment is completed.
The price listed on the deposit page is for the deposit only and does not reflect the full price of the watch. Please contact us to confirm the total price before making a deposit.
Watches Off 5th Return Policy
Watches Off 5th accepts eligible returns within 14 days of purchase. A watch is eligible for return if it is in its original condition, unaltered, unworn, and undamaged. Watches must be returned with their original documentation and packaging. All returns will be inspected for signs of wear or damage. Returns are subject to a restocking fee, as per Shopify’s updated policy. The restocking fee is 10% of the purchase price, and will be deducted from the refund amount on all returns. If all requirements are met, refunds will be issued to the original method of payment. Please allow up to 2-3 business days for funds to appear on your account.
Authenticity Guarantee
Watches Off 5th guarantees authenticity on all watches sold.
Watches Off 5th offers a Two Year Limited Warranty to all of our clients. This warranty covers all mechanical functions of the watch that was purchased; it warrants against manufacturer’s defects or malfunctions with the movement of the watch.
This warranty does not cover wear and tear of the watch, accidents, water damage, loss, misuse, or stolen pieces - but we are happy to help our clients down the line with any servicing needs; i.e.; polish or touch up. We will offer this service to our clients at a reduced price.
We will honor the time of the manufacturer’s warranty, and any watches may be brought back for servicing during this time.
Accessibility
AccessibilityWe at WatchesOff5th believe that the web should be accessible to all. WatchesOff5th is committed to ensuring digital accessibility for all users, including those with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.Conformance StatusOur website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. We regularly review our site to maintain compliance and address any accessibility issues promptly, and are presently working to meet WCAG 2.2 Level AA. Measures to Support Accessibility-Accessibility considerations are integrated in our web development processes.-Regularly performing accessibility audits and user testing.- Implemented AccessibilitySpark AI-Powered Accessibility app with profiles and customizable accessibility features. AccessibilitySpark can be accessed by clicking the symbol at the bottom-left on Desktop and middle-right on mobile. FeedbackWe welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions, please contact us using the form below or via ourContact Us Page. We strive to respond to accessibility feedback within a reasonable timeframe.DateThis statement was last updated on Jun 04, 2025